Delivery Information

Received Wrong Items
In the rare event that you've received the wrong item contact us via email (info@vapecanyon) or facebook within 24 hours of receiving your package and we'll organize a return docket and replacement. To speed the process up we recommend that you take a clear pictu
re of the item received and another picture showing the batch number which can be found on the side of the bottle.

Lost or Stolen Shipments
We recommend using Signature Required for all of your orders (international orders must be signed for on delivery). Vape Canyon Ltd will not be held liable or accept responsibility for any lost or stolen packages on all non signature orders where the tracking information shows that shipment ha
s been delivered. If you suspect your order has gone missing or is taking longer than expected to arrive get in touch with us over facebook or send us an email at info@vapecanyon.com

Damaged Items
If any of the products you ordered were damaged in transit get in touch with us over facebook or email (info@vapecanyon.com) within 24 hours of receiving your package. Be sure to include a detailed description and pictures of the damage. We highly recommend that you reject receipt of the shipment during delivery if the shipment is damaged (such as being crushed or leaking e-juice). If you have rejected a shipment please contact us immediately.

Processing Times
We under
stand that time is critical and we aim to have your order all wrapped up and out the door as soon as possible. Once we've received your payment you'll receive a payment confirmation email and your order will enter into our fulfillment queue.  If there's no issues with your order and payment has been received by 12PM (GMT12+) your order will usually ship out on the same day. We are closed during the weekend and public holidays and all orders placed during this time will be processed on the following Business Day.

Australian Shipping
Please note that the information provided below is an estimate and your order may take more or less time to arrive due to bad weather, postal errors, etc. 

We use FedEx, EMS & New Zealand Post for all Australian orders. 

FedEx Express: Estimated Delivery Time 2 - 3 Business Days
FedEx Economy: Estimated Delivery Time 4 - 7 Business Days
EMS: Estimated Delivery Time 7 - 14 Business Days
NZ Post: 
Estimated Delivery Time 10 - 20 Business Days



NZ Couriers
Metro: Estimated 1 - 3 Business Days
Rural: Estimated Delivery Time 2 - 5 Business Days

New Zealand Shipping
Please note that the information provided below is an estimate and your order may take more or less time to arrive due to bad weather, postal errors, etc. 

We use Courier Post & NZ Couriers for all domestic orders. 

Courier Post
Metro: Estimated Delivery Time 1 - 2 Business Days
Rural: Estimated Delivery Time 2 - 5 Business Days
Waiheke Island: Estimated Delivery Time 3 - 7 Business Days

Saturday to Sunday: Vape Canyon is closed during the weekends and all orders will be fulfilled and dispatched from our Warehouse on Monday or the following business day.

Monday to Friday: If you've placed your order and payment has been received by lunch time (1200 GMT12+) your shipment will usually be dispatched from our warehouse on the same day, on the checkout screen there's a timer which shows how much time is remaining for same-day dispatch.  If there's any issues with your order we'll get in touch with you as soon as possible to avoid in delays in dispatching your order.

We work hard and we work for you, here at Vape Canyon we make every effort to get your shipment on its way to you as quickly as possible. Once your order is ready to be picked up by your selected carrier you'll receive a dispatch email containing your shipments tracking information.