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Frequently Asked Questions

What or who is Vape Canyon?

We wanted to vape up a storm with out vaping through our wallet in the process. Founded in 2016 when sub-ohming became popular, we had one simple goal in mind, to keep the clouds flowing! How you might ask, by providing high quality premium e-juice at a not so premium price.

Fast forward to today and we have our own highly trained staff, warehouse space, cleanroom and more. We're an online retailer and ejuice manufacturer based in Wellington, New Zealand.

Are you guys a real company?

Vape Canyon Ltd. is as real as it gets, we're a registered company with our own clean room, office and warehouse staff. NZBN 9429045923470 & GST 6182585

How big is Vape Canyon?

We're massive, we're the biggest e-liquid manufacturer down Broken Hill road ha! all jokes aside we're small, but that's on purpose! To keep our prices stable in the face of increasing import costs we try to keep our overheads as low as possible. To achieve this we've implemented automation and technological solutions on all levels throughout the company which has allowed us to maintain a small yet dynamic work force. The savings are passed directly on to you and is reflected in our pricing.

What environment is the e-juice made in?

All of our e-juices and stock solutions manufactured to the highest standard inside our class 10,000 rated cleanroom (Equivalent to ISO 8). Our cleanroom operators are highly trained in creating premium quality e-juice and stock solutions and follow strict standard operating produces to keep external contamination to a minimum.

ORDERING

What payment options are avaliable?

If you're one of the locals and you live in New Zealand we're able to accept payment by Direct Credit / Bank Deposit or Bitcoin.

If you're one our of international friends we're able to accept Credit Cards or Bitcoin.

This is the year 2000, where's the credit card option for local orders!?

Although everything on this site is legal in New Zealand, due to the type of business we are we've experienced difficulty in acquiring a merchant account for New Zealand based orders. In the meantime we can accept payment by either bank deposit, direct credit (internet banking) or bitcoins.

I made a mistake in my order can I change it?

You sure can, if there's time and your order hasn't been picked up by the couriers yet, we can make alterations to your order. If issue is related to your shipping address please let us know as soon as possible.

I haven't recieved a payment confirmation email yet, help!

Once your payment has been matched up to an order you'll receive a payment confirmation email. Payments are matched with orders on the hour from Monday to Friday, 10am until 2pm, basically anytime before the couriers arrive. If your payment is received on our end outside of these hours or during a public holiday your payment will be processed on the following work day.

If more than 24 hours or one working day has passed and you haven't received a payment confirmation email yet please contact us immediately via email or through our facebook page so we can resolve the issue.

Can I combine my orders together?

You sure can, if your order hasn't been picked up the couriers we can merge your old order and new order together to save on postage. If you'd like to do this send us a message on facebook or send us a email with you order ID's

What will show up on my account? or credit card statement?

Depending on your payment method the payment will show as either VAPE CANYON LTD or VAPE CANYON

I live in Wellington. Can I come pick up my order?

Yes! come swing on by and say hi! But we're an online only retailer / manufacturer so we don't have a store front but you're more than welcome to pick your order up from our reception.

When you've ordered what you want simply head over to the check out and select the pick up option. When payment has been received and your orders been fulfilled we'll send you an email that it's ready to be picked up or if that's too old school for you send us a message over facebook chat.

We're located at Suite 1A / 10 Broken Hill Road, Kenepuru 5022. 

SHIPPING

Do you ship to Australia?

We sure do and we've got multiple carriers to choose from.

How long will my order take to arrive?

If you live within a metro / residential area within New Zealand we estimate that your order will take anywhere from 1 to 3 working days to arrive after it's been dispatched from our warehouse. If you live in a rural / township add another 2 days for good measure. 

International orders vary widely depending on the shipping option selected, this can be anywhere from 3 days up to 15 days.

How do I get free shipping?

All orders over $100NZD get free shipping, and yes this includes our Australian friends.

How discrete is the shipping?

We make our shipping as discrete as possible;

If you select NZ Couriers: No company images, company names or return addresses on the shipping satchel and arrives in a GSS bag.

If you select CourierPost: Company name and return address. Arrives in Courier Post bag.

International orders will contain company name and contents on package for customs purposes.

EJUICE

What's the lifespan of your e-juices?

Our e-juices are good to go for a year or so from the date of its birth, sometimes even longer and sometimes dramatically less. The lifespan of your bottles will depend on the flavour profile and how they are stored and cared for. On the side of each bottle is an expiry date, we like to play on the safe side and this date is set to six months from the date of being created.

Woah did I just vape a carolina reaper!? that was super harsh

Shake your bottle! And shake it some more until the e-juice has an even consistency and you see bubbles spread uniformly throughout the bottle! Once you've given it a good shake squirt out a small amount (0.01ml) and pour back into your tank. You only need to shake the bottle like this the first time you use your bottle. 

If your tank is flooded with unshaken e-juice, turn the temperature down to half of what you normally would vape at, pulse the power and blow hard through the mouth piece so that vape clouds start to exit through your air intake holes, rinse and repeat 1 - 3 times but be careful not to burn your coil / cotton, pour shaken e-juice into your tank and give it 5 minutes to soak in.

My e-juice is changing colour is it gone off?
In most circumstances this is completely normal. Over time the components that come together to make your e-juice begin to oxidize and degrade, this is what they commonly call "Steeping" 

 
But not all steeping is equal, avoid exposing your bottle to direct sunlight or high temperature (like inside a car on a hot day) for extended periods of time as this can break down the nicotine and flavor components inside your e-juice. Sometimes this can turn out to be a masterpiece but 90% of the time you'll be left with a harsh mess.

Where is the e-juice made and why is it so cheap?
We want you to keep more of your hard earned money inside your pocket so you can spend it on the better things in life, we manufacture our own products and try to keep our overheads down to so we can pass the best possible price on to you. Our e-juice and stock solutions are made to the highest standards inside our cleanroom in Kenepuru, New Zealand. 

What ingredients are used in your e-juice?

Forget the fancy formulas, our e-juice is simple and it only contains 4 main ingredients. 

Vegetable Glycerin
Otherwise known as vg, glycerin, glycerine or glycerol is a viscous liquid that is non-toxic and has a subtle sweet taste about it. In vaping Glycerin produces clouds and has subtly sweet and smooth characteristics to it, usually the higher the Glyercin content of the e-juice the more these characteristics become apparent but this comes at the cost of flavour as Glycerin doesn't act as a flavour carrier as well as Propylene Glycol does. 

Propylene Glycol
Widely used in e-juice thanks to its superior flavour carrying properties, the more Propylene Glycol that's used the more pronounced the flavour is, on top of this the higher the Propylene Glycol count is inside e-juice the more devices it becomes compatible with. This is due to the wicking rate of some lower wattage coils and devices. By now you're probably wondering why don't we vape 100% Propylene Glycol formulations. The downside, or benefit for some is the throat hit. The higher the Propylene Glycol content is inside the e-juice, the more noticeable the throat hit is, for some anything about 35% total content is unpleasant and many prefer formulations with only 10 - 20% total content.  

Flavouring
This is the part that of the e-juice that we can taste when we vape, every e-juice we sell contains a single flavour matrix that contains a highly complex mix of flavour notes. We only source and use ultra high quality flavour concentrates from the worlds leading flavour houses. 

Nicotine
This is reason that most of us vape, We use Freebase Nicotine for all of our products. We will be offering Nicotine Salt e-juice shortly

What's the best way to store my e-juices?

We recommend that you store your ejuice locked up and out of reach of children and pets as e-juice can be toxic to both humans and animals if the e-juice has been orally consumed. In the event of oral consumption or you begin to feel unwell contact contact your local poison center immediately on NZ: 0800 764 766 AUS: 13 11 26 

To extend the shelf life of your e-juice we recommend storing your e-juice lock box inside the fridge if it's safe to do so or inside a cool, dark place.

How much nicotine should I get, is more better?

It all comes down to personal preference and what type of device you're using, just remember that the higher the nicotine content of the e-juice the more pronounced the effects and throat hit becomes. 

We recommend using a rebuildable atomizer or high wattage sub ohm tank for our e-juices, if you're using a recommended atomizer we've listed the differences in nicotine strength below 

0mg/mL Nicotine Strength: There is no nicotine present in the bottle at all. This dosage is best for people who want to add their own nicotine, enjoy the sensation of vaping but don't want nicotine or for learning how to do cloud tricks in your spare time. 

1.5mg/mL Nicotine Strength: The lowest nicotine strength that we offer and we only recommend this strength if you're looking to lower your nicotine intake, chain vape or if you're using an RDA with a set of monster coils. In a normal sub ohm device this nicotine dosage may be underwhelming for some. 

3mg/mL Nicotine Strength: The most common nicotine strength chosen, 3mg/mL is arguably the perfect balance between flavour and your nicotine fix. At this strength the nicotine is noticeable but it's also very subtle in a way that doesn't overtake the e-juices flavour profile 

6mg/mL Nicotine Strength:  Noticeably more pounced throat hit and stronger nicotine effects. This dosage is perfect for those who want a little throat hit and those who want to get their nicotine fix in a shorter amount of time at the slight expense of flavour. If you're new to vaping and you currently smoke cigarettes this is a good dosage to start with. 

12mg/mL Nicotine Strength: Uncomfortably intense throat hit for most and not recommended for RDA's, RTA's, RDTA and sub-ohm tanks. This is mainly used for people with lower wattage, single coil setups such as the Beserker MTL.


Can I use your e-juices to make edibles or cook with?

We don't recommend using e-juice to cook with or to prepare anything that will be orally consumed and this may lead to nicotine poisoning and hospitalization. Some flavour components may also cause mouth and stomach irritation such as Koolada etc.

RETURNS

Do you accept returns?

Yes! we sure do, we accept returns on all unopened and/or unused products within 14 days of the purchase date. If you would like to return an unopened and/or unused product please contact us by email.


We also cover all rebuildable tanks purchased from here with an additional 6 Months Warranty on any future manufacturing defects that may arrise through normal daily use. This doesn't include mis-use and abuse. 

And we cover all vape devices otherwise known as mods purchased from here with an additional 6 Months Warranty on any future manufacturing defects that may arrise through normal daily use. This doesn't include mis-use and abuse. 

E-juice, Coils & Cotton is only covered by the 72 Hour Dead On Arrival Warranty

I don't like this peice of hardware / e-juice can I send it back?

We're unable to accept returns on any products that have been opened or used unless the product is faulty or not fit for purpose. 

The RDA I brought off you started vaping on its own and I think it's faulty, can I send it back?

Yes get in touch with us! As long as the reason it's vaping on its own is caused by a manufacturing defect and isn't caused by the item falling down 2 flights of stairs or by having of e-juice flooding the internal components we can usually help you out.

We want you to recieve something that actually works and all hardware sold here is covered by a 72 Hour Dead On Arrival Warranty. Basically if it's dead out the box or it's not fit for purpose thanks to some random manufacturing defect let us know as soon as possible by either email or facebook messenger so we can get it all sorted for you, this warranty is only valid for 72 hours of after recieveing the package.

You need bang for buck and the last thing you want to do is have to cough up more cash to purchase new peice of hardware on a regular basis. 

We cover all rebuildable tanks purchased from here with an additional 6 Months Warranty on any future manufacturing defects that may arrise through normal daily use. This doesn't include mis-use and abuse.

We cover all vape devices otherwise known as mods purchased from here with an additional 6 Months Warranty on any future manufacturing defects that may arrise through normal daily use. This doesn't include mis-use and abuse.

E-juice, Coils & Cotton is only covered by the 72 Hour Dead On Arrival Warranty