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If you have any requirements for your ejuice simply leave a note in the comments section while finalising your order and we can take care of the rest.
Bank Deposit, Direct Credit.
We only accept payment via direct credit (internet banking) or bank deposit, we do not accept credit cards. While making payment please ensure that you use your order number as the reference for payment as not doing so may result in delays of your order being processed. Your order number can be found on the order confirmation email that was sent to the email address that was provided to us.
Once your order has been dispatched the estimated delivery time is 1 to 3 working days. Please note that in some instances orders can take up to a week to arrive and if there is any delays we recommend contacting your selected carrier directly. If this does not result in a satisfactory resolution please contact us via email (firstname.lastname@example.org) or send us a direct message on our facebook page and we'll contact the couriers directly and try to get the issue resolved.
NZ Couriers: 0800 655 010 (8.30am - 5.30pm | Monday to Friday)
Courier Post: 0800 268 743 (7am - 6pm | Monday to Friday)
of sending out payment confirmation emails our system will send a
dispatch email once your order has been fulfilled and shipped out. If
you are an account holder with us you can log in to your account and
check your order history to find the status of your order. If the status
says "completed" and you have not received a dispatch email yet that
means that your order has been fulfilled and is currently awaiting pick
up from the couriers.
If you've made payment and you have not
received a dispatch email within 48 hours or 2 working days please
contact us directly via email (email@example.com) and we will look
into the issue.
Depending on the carrier selected dispatch emails containing tracking information are either sent as soon as they're fulfilled (CourierPost) or once they have received their first scan from the couriers (NZ Couriers). If you have not received a dispatch email within 48 hours or 2 working days please contact us via email (firstname.lastname@example.org) or send us a direct message on our facebook page.
Our same day dispatch cut off point is 11AM, Monday to Friday. We try to process as many orders as possible through out the day but during bad weather or busy periods such as promotions orders can take up to 48 hours to be fulfilled and sent out.
Please choose wisely before ordering as we do not accept returns on e-juice or flavour concentrates. If you are unsure about whether you'd enjoy a product or not we recommend joining up with a local vaping group on facebook and asking around.